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SIX OF THE BEST… ways to improve customer service in medicine
Medical customer service is often not great. I came up with six ways to improve it.
SIX OF THE WORST… things about health insurance
Health insurance sucks. Well, okay, insurance itself doesn’t, but the system certainly does. Here’s me bitching about it.
Posted in column, nerdery public, nonfiction, six of the worst, writing
Tagged anaesthesia, braces, cdhp, co-pay, deductible, fsa, gambling, grandfathered plan, health insurance, hsa, insurance, lab fees, lasik, lifetime maximum, obamacare, physical therapy
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